{"version":"1.0","provider_name":"LAB Focus","provider_url":"https:\/\/blogit.lab.fi\/labfocus","author_name":"anniinahar","author_url":"https:\/\/blogit.lab.fi\/labfocus\/author\/anniinahar\/","title":"Asiakaskokemus kehitt\u00e4misen keski\u00f6ss\u00e4 - LAB Focus","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"YPJ20IeGht\"><a href=\"https:\/\/blogit.lab.fi\/labfocus\/asiakaskokemus-kehittamisen-keskiossa\/\">Asiakaskokemus kehitt\u00e4misen keski\u00f6ss\u00e4<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogit.lab.fi\/labfocus\/asiakaskokemus-kehittamisen-keskiossa\/embed\/#?secret=YPJ20IeGht\" width=\"600\" height=\"338\" title=\"&#8221;Asiakaskokemus kehitt\u00e4misen keski\u00f6ss\u00e4&#8221; &#8212; LAB Focus\" data-secret=\"YPJ20IeGht\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogit.lab.fi\/labfocus\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/blogit.lab.fi\/labfocus\/wp-content\/uploads\/sites\/8\/2020\/06\/50_2020_Asiakkaan-\u00e4\u00e4ni-toiminnan-kehitt\u00e4misen-keski\u00f6ss\u00e4_2.png","thumbnail_width":1419,"thumbnail_height":831,"description":"Nykyp\u00e4iv\u00e4n\u00e4 yritysten menestymisen edellytyksen\u00e4 on kest\u00e4v\u00e4n kilpailuedun kehitt\u00e4minen. Asiakkaisiin keskittyminen on entist\u00e4 t\u00e4rke\u00e4mp\u00e4\u00e4, kun kilpailuetua kehitet\u00e4\u00e4n. Asiakaskokemuksen ker\u00e4\u00e4misen avulla organisaation on mahdollista tunnistaa vuorovaikutusmahdollisuudet ja luoda arvoa asiakassuhteisiin. Asiakaspolku ja service blueprint -palveluketjuanalyysi ovat asiakaskeskeisi\u00e4 menetelmi\u00e4, joilla on mahdollista hahmottaa asiakkaiden kosketuspisteet, kanavat sek\u00e4 organisaation toiminta asiakaskokemuksen kehitt\u00e4misen apuna. Asiakaspolku ja service blueprint Asiakaskokemuksen johtamisen [&hellip;]"}