{"version":"1.0","provider_name":"LAB Focus","provider_url":"https:\/\/blogit.lab.fi\/labfocus","author_name":"tainask","author_url":"https:\/\/blogit.lab.fi\/labfocus\/author\/tainask\/","title":"Asiakaskokemus numeroiksi - LAB Focus","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ZhFCIz5dMo\"><a href=\"https:\/\/blogit.lab.fi\/labfocus\/asiakaskokemus-numeroiksi\/\">Asiakaskokemus numeroiksi<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogit.lab.fi\/labfocus\/asiakaskokemus-numeroiksi\/embed\/#?secret=ZhFCIz5dMo\" width=\"600\" height=\"338\" title=\"&#8221;Asiakaskokemus numeroiksi&#8221; &#8212; LAB Focus\" data-secret=\"ZhFCIz5dMo\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogit.lab.fi\/labfocus\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/blogit.lab.fi\/labfocus\/wp-content\/uploads\/sites\/8\/2025\/01\/31_2025_Asiakaskokemus-numeroiksi.jpg","thumbnail_width":1280,"thumbnail_height":772,"description":"Asiakaskokemuksen mittaaminen on nyky\u00e4\u00e4n entist\u00e4 t\u00e4rke\u00e4mp\u00e4\u00e4. Yritykset haluavat tiet\u00e4\u00e4, mit\u00e4 asiakkaat ajattelevat niiden tuotteista ja palveluista. Asiakkaiden kokemusten ymm\u00e4rt\u00e4minen auttaa kehitt\u00e4m\u00e4\u00e4n toimintaa parempaan suuntaan. Mutta miten asiakaskokemusta voi mitata? Perinteisten kyselyiden lis\u00e4ksi on tarjolla monenlaisia uusia mittareita ja teknologioita, jotka auttavat ymm\u00e4rt\u00e4m\u00e4\u00e4n asiakkaiden tarpeita entist\u00e4 paremmin. Asiakaskokemuksen mittaamiseen k\u00e4ytet\u00e4\u00e4n usein erilaisia tunnuslukuja. Yksi tunnetuimmista on [&hellip;]"}