{"version":"1.0","provider_name":"LAB Focus","provider_url":"https:\/\/blogit.lab.fi\/labfocus","author_name":"anniinahar","author_url":"https:\/\/blogit.lab.fi\/labfocus\/author\/anniinahar\/","title":"Asiakasymm\u00e4rrys p\u00e4\u00e4t\u00f6ksenteon perustana - LAB Focus","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"LiJkjDMwgb\"><a href=\"https:\/\/blogit.lab.fi\/labfocus\/asiakasymmarrys-paatoksenteon-perustana\/\">Asiakasymm\u00e4rrys p\u00e4\u00e4t\u00f6ksenteon perustana<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogit.lab.fi\/labfocus\/asiakasymmarrys-paatoksenteon-perustana\/embed\/#?secret=LiJkjDMwgb\" width=\"600\" height=\"338\" title=\"&#8221;Asiakasymm\u00e4rrys p\u00e4\u00e4t\u00f6ksenteon perustana&#8221; &#8212; LAB Focus\" data-secret=\"LiJkjDMwgb\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogit.lab.fi\/labfocus\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/blogit.lab.fi\/labfocus\/wp-content\/uploads\/sites\/8\/2023\/09\/585_2023_Kuka-tietoa-hyodyntaa.png","thumbnail_width":1280,"thumbnail_height":640,"description":"Asiakasymm\u00e4rrys (customer insight) on tietoa ja tulkintaa nykyisten ja potentiaalisten asiakkaiden k\u00e4ytt\u00e4ytymisest\u00e4, tarpeista, tavoitteista ja ongelmista. Asiakastietoa yrityksille syntyy useista eri l\u00e4hteist\u00e4, mutta tiedosta saadaan ymm\u00e4rryst\u00e4 vasta, kun sen perusteella voidaan tehd\u00e4 p\u00e4\u00e4t\u00f6ksi\u00e4 (Arantola 2006, 53). Asiakastiedosta asiakasymm\u00e4rryst\u00e4 Nykyp\u00e4iv\u00e4n\u00e4 useat yritykset kamppailevat laajan, eri kanavista tulevan asiakastiedon kanssa. LAB-ammattikorkeakoulun, ASKO \u2013 Asiakaskokemuksen kehittyv\u00e4t menetelm\u00e4t -hankkeen, [&hellip;]"}