{"version":"1.0","provider_name":"LAB Focus","provider_url":"https:\/\/blogit.lab.fi\/labfocus","author_name":"tainask","author_url":"https:\/\/blogit.lab.fi\/labfocus\/author\/tainask\/","title":"Hyv\u00e4stit NPS-mittarille? - LAB Focus","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"HBSLHpDIyw\"><a href=\"https:\/\/blogit.lab.fi\/labfocus\/hyvastit-nps-mittarille\/\">Hyv\u00e4stit NPS-mittarille?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogit.lab.fi\/labfocus\/hyvastit-nps-mittarille\/embed\/#?secret=HBSLHpDIyw\" width=\"600\" height=\"338\" title=\"&#8221;Hyv\u00e4stit NPS-mittarille?&#8221; &#8212; LAB Focus\" data-secret=\"HBSLHpDIyw\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogit.lab.fi\/labfocus\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/blogit.lab.fi\/labfocus\/wp-content\/uploads\/sites\/8\/2024\/12\/1101_2024_Hyvastit-NPS-mittarille.jpg","thumbnail_width":1280,"thumbnail_height":720,"description":"Net Promoter Score (NPS) on ollut jo vuosikymmeni\u00e4 kultainen standardi asiakaskokemuksen mittaamisessa. Se on yksinkertainen tapa arvioida, kuinka todenn\u00e4k\u00f6isesti asiakas suosittelisi yrityst\u00e4 muille. Mittarin kehitt\u00e4j\u00e4 Fred Reichheld on kuitenkin huolissaan siit\u00e4, ett\u00e4 mittaria k\u00e4ytet\u00e4\u00e4n nykyisin v\u00e4\u00e4rin. Erityisesti mittarin sitominen asiakaspalvelijoiden palkitsemiseen on johtanut tilanteeseen, jossa mittarin alkuper\u00e4inen tarkoitus on unohtunut. Alun perin NPS-mittari kehitettiin arvioimaan [&hellip;]"}