{"version":"1.0","provider_name":"LAB Focus","provider_url":"https:\/\/blogit.lab.fi\/labfocus","author_name":"seesamtsokkinen","author_url":"https:\/\/blogit.lab.fi\/labfocus\/author\/seesamtsokkinen\/","title":"Kokonaisvaltainen asiakaskokemus\u00a0 - LAB Focus","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"5r3U50lUCr\"><a href=\"https:\/\/blogit.lab.fi\/labfocus\/kokonaisvaltainen-asiakaskokemus\/\">Kokonaisvaltainen asiakaskokemus\u00a0<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogit.lab.fi\/labfocus\/kokonaisvaltainen-asiakaskokemus\/embed\/#?secret=5r3U50lUCr\" width=\"600\" height=\"338\" title=\"&#8221;Kokonaisvaltainen asiakaskokemus\u00a0&#8221; &#8212; LAB Focus\" data-secret=\"5r3U50lUCr\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogit.lab.fi\/labfocus\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/blogit.lab.fi\/labfocus\/wp-content\/uploads\/sites\/8\/2022\/11\/686_2022_kuva1-scaled.jpg","thumbnail_width":2560,"thumbnail_height":1280,"description":"Kokemuksia tarkastellaan usein roolien kautta. El\u00e4m\u00e4mme koostuu monista rooleista, joiden v\u00e4lill\u00e4 sukkuloimme salamannopeasti ja v\u00e4lill\u00e4 useassakin roolissa samanaikaisesti. Olemme esimerkiksi asiakkaita (customer experience), k\u00e4ytt\u00e4ji\u00e4 (user experience), ty\u00f6ntekij\u00f6it\u00e4 (employee experience) ja oppijoita (learning experience). Roolit helpottavat kokemukseen liittyv\u00e4n vuorovaikutuksen, ymp\u00e4rist\u00f6n ja ihmisten tarpeiden tarkastelua. Roolit eiv\u00e4t saisi kuitenkaan olla toisistaan riippumattomia n\u00e4k\u00f6kulmia.\u00a0 Positiivisen kokemuksen kokonaisvaltainen rakentaminen [&hellip;]"}